/* The console, in the site's own graphite-and-amber palette so it does not
   feel like a different product. Written for a phone first: the notification
   arrives on one, and the reply is usually typed on one. */

:root {
  --bg: #14161a;
  --bg-alt: #1b1e24;
  --panel: #20242b;
  --border: #2c3038;
  --text: #e8e6e1;
  --text-light: #a3a49f;
  --faint: #6d7079;
  --heading: #f2f0ea;
  --primary: #e0a33c;
  --primary-dark: #c9862a;
  --inverse: #17130a;
  --ok: #46c08a;
  --bad: #ef6a6a;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font: 15px/1.5 -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
  -webkit-text-size-adjust: 100%;
}

/* ------------------------------------------------------------- the gate */

.gate {
  display: grid;
  place-items: center;
  min-height: 100vh;
  min-height: 100dvh;
  padding: 20px;
}

.card {
  width: 100%;
  max-width: 380px;
  background: var(--bg-alt);
  border: 1px solid var(--border);
  border-radius: 14px;
  padding: 28px 24px;
}

.card h1 { margin: 0; font-size: 20px; color: var(--heading); }
.card .sub { margin: 4px 0 22px; color: var(--faint); font-size: 13px; }
.card .lead { color: var(--text-light); font-size: 14px; }

.card label {
  display: block;
  margin: 16px 0 6px;
  font-size: 13px;
  color: var(--text-light);
}

.card input {
  width: 100%;
  padding: 11px 12px;
  border: 1px solid var(--border);
  border-radius: 9px;
  background: var(--bg);
  color: var(--text);
  /* 16px or iOS zooms the page on focus and does not zoom back. */
  font-size: 16px;
}

.card input:focus { outline: none; border-color: var(--primary); }

.card button {
  width: 100%;
  margin-top: 18px;
  padding: 12px;
  border: 0;
  border-radius: 9px;
  background: var(--primary);
  color: var(--inverse);
  font: 600 15px/1 inherit;
  cursor: pointer;
}

.card button:hover { background: var(--primary-dark); }

.error, .notice {
  margin: 0 0 6px;
  padding: 10px 12px;
  border-radius: 9px;
  font-size: 13.5px;
}
.error  { background: rgba(239, 106, 106, 0.1); border: 1px solid rgba(239, 106, 106, 0.35); }
.notice { background: rgba(70, 192, 138, 0.1);  border: 1px solid rgba(70, 192, 138, 0.35); }

.label { margin: 18px 0 4px; font-size: 13px; color: var(--text-light); }

.secret {
  margin: 0;
  padding: 12px;
  border: 1px dashed var(--border);
  border-radius: 9px;
  background: var(--bg);
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 15px;
  letter-spacing: 1px;
  word-break: break-all;
}

.uri {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 11px;
  color: var(--faint);
  word-break: break-all;
}

.card details { margin-top: 10px; }
.card summary { cursor: pointer; font-size: 13px; color: var(--text-light); }
.hint { font-size: 12.5px; color: var(--faint); }

/* ---------------------------------------------------------- the console */

.top {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  background: var(--panel);
}

.top strong { color: var(--heading); }
.status { font-size: 12.5px; color: var(--faint); flex: 1; }
.status.ok  { color: var(--ok); }
.status.bad { color: var(--bad); }
.logout { color: var(--text-light); font-size: 13px; text-decoration: none; }
.logout:hover { color: var(--primary); }

.split {
  display: grid;
  grid-template-columns: 300px 1fr;
  height: calc(100vh - 49px);
  height: calc(100dvh - 49px);
}

.list {
  overflow-y: auto;
  border-right: 1px solid var(--border);
  background: var(--bg-alt);
}

.row {
  display: block;
  width: 100%;
  text-align: left;
  padding: 12px 14px;
  border: 0;
  border-bottom: 1px solid var(--border);
  background: none;
  color: inherit;
  font: inherit;
  cursor: pointer;
}

.row:hover  { background: var(--panel); }
.row.active { background: var(--panel); box-shadow: inset 3px 0 0 var(--primary); }

.row-top { display: flex; align-items: center; gap: 6px; }
.row-name { font-weight: 600; color: var(--heading); }
.row-when { margin-left: auto; font-size: 11.5px; color: var(--faint); }
.row-facts, .row-stage { display: block; font-size: 12.5px; color: var(--text-light); }
.row-stage { color: var(--faint); margin-top: 2px; }

.dot { width: 7px; height: 7px; border-radius: 50%; display: inline-block; }
.dot.online  { background: var(--ok); }
.dot.waiting { background: var(--primary); }

.pane { overflow-y: auto; padding: 18px; }
.empty { color: var(--faint); text-align: center; margin-top: 40px; }

.head { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }
.head .field { flex: 1; }
.head-meta { display: flex; gap: 6px; }

.badge {
  font-size: 11.5px;
  padding: 3px 8px;
  border-radius: 999px;
  border: 1px solid var(--border);
}
.badge.online  { color: var(--ok);      border-color: rgba(70, 192, 138, 0.4); }
.badge.waiting { color: var(--primary); border-color: rgba(224, 163, 60, 0.4); }

.facts, .contacts {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 10px 16px;
  padding: 12px 0;
  border-top: 1px solid var(--border);
}

.fact-label, .field-label {
  display: block;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  color: var(--faint);
}
.fact-value { font-size: 14px; }

.edit {
  width: 100%;
  padding: 7px 9px;
  border: 1px solid transparent;
  border-radius: 7px;
  background: var(--bg-alt);
  color: var(--text);
  font: inherit;
  font-size: 16px;
}
.edit:hover { border-color: var(--border); }
.edit:focus { outline: none; border-color: var(--primary); background: var(--bg); }

/* ----------------------------------------------------------- the thread */

.thread {
  margin: 14px 0;
  padding: 14px;
  max-height: 46vh;
  overflow-y: auto;
  overscroll-behavior: contain;
  border: 1px solid var(--border);
  border-radius: 12px;
  background: var(--bg-alt);
}

.line { margin-bottom: 12px; max-width: 78%; }
.line.visitor  { margin-right: auto; }
.line.assistant { margin-right: auto; }
.line.operator { margin-left: auto; text-align: right; }
.line.system   { margin: 12px auto; max-width: 100%; text-align: center; }

.who { font-size: 11px; color: var(--faint); }

.bubble {
  padding: 9px 12px;
  border-radius: 12px;
  white-space: pre-wrap;
  word-wrap: break-word;
  font-size: 14.5px;
  display: inline-block;
  text-align: left;
}

.line.visitor  .bubble { background: var(--panel); border: 1px solid var(--border); }
.line.assistant .bubble { background: transparent; border: 1px dashed var(--border); color: var(--text-light); }
.line.operator .bubble { background: var(--primary); color: var(--inverse); }
.line.system   .bubble { background: none; border: 0; color: var(--faint); font-size: 12.5px; }

.at { display: block; font-size: 11px; color: var(--faint); margin-top: 2px; }

.composer { display: flex; gap: 8px; align-items: flex-start; flex-wrap: wrap; }

.reply {
  flex: 1;
  min-width: 200px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: 9px;
  background: var(--bg-alt);
  color: var(--text);
  font: inherit;
  font-size: 16px;
  resize: vertical;
}
.reply:focus { outline: none; border-color: var(--primary); }

.send, .ghost {
  padding: 10px 14px;
  border-radius: 9px;
  font: 600 14px/1 inherit;
  cursor: pointer;
}
.send  { border: 0; background: var(--primary); color: var(--inverse); }
.ghost { border: 1px solid var(--border); background: none; color: var(--text-light); }
.ghost:hover { color: var(--primary); border-color: var(--primary); }

/* ------------------------------------------------------------- blocks */

.block { margin-top: 22px; padding-top: 14px; border-top: 1px solid var(--border); }
.block h2 { margin: 0 0 10px; font-size: 13px; text-transform: uppercase;
            letter-spacing: 0.5px; color: var(--faint); font-weight: 600; }

.note, .file, .event { margin-bottom: 8px; font-size: 14px; }
.file a { color: var(--primary); }
.event { display: flex; gap: 10px; font-size: 13px; color: var(--text-light); }
.event .at { display: inline; margin: 0; }

/* -------------------------------------------------------------- phone */

@media (max-width: 720px) {
  .split { grid-template-columns: 1fr; height: auto; }
  .list {
    border-right: 0;
    border-bottom: 1px solid var(--border);
    max-height: 38vh;
  }
  .pane { padding: 14px; }
  .thread { max-height: none; }
  .line { max-width: 92%; }
}

/* --------------------------------------------------------------- audits */

.dot.audit { background: #7aa2f7; }
/* Hollow until somebody has rung to confirm it. The visitor was promised a
   call, and a solid dot would say that call has happened. */
.dot.audit.unconfirmed {
  background: transparent;
  box-shadow: inset 0 0 0 2px #7aa2f7;
}

.audits { display: flex; flex-direction: column; gap: 8px; }

.audit-row {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  padding: 9px 11px;
  border: 1px solid var(--border);
  border-radius: 9px;
  background: var(--bg-alt);
  font-size: 13.5px;
}

.audit-row.cancelled { opacity: 0.5; }
.audit-row.confirmed { border-color: rgba(70, 192, 138, 0.4); }

.audit-when { font-weight: 600; color: var(--heading); }
.audit-who { color: var(--text-light); }
.audit-status { color: var(--faint); font-size: 12px; }
.audit-acts { margin-left: auto; display: flex; gap: 6px; }
.audit-acts .ghost { padding: 5px 9px; font-size: 12.5px; }

.audit-move {
  flex-basis: 100%;
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
  padding-top: 8px;
  border-top: 1px dashed var(--border);
  max-height: 160px;
  overflow-y: auto;
}

.audit-move .slot {
  padding: 6px 9px;
  border: 1px solid var(--border);
  border-radius: 7px;
  background: var(--bg);
  color: var(--text);
  font: 12.5px inherit;
  cursor: pointer;
}

.audit-move .slot:hover { border-color: var(--primary); color: var(--primary); }